Shipping & Returns

Australian Shipping | Insurance | Returns

General:

  • Do not sign for any package that looks obviously damaged!!!
  • We ship all orders by Australia Post.
  • All shipping is uninsured unless you select the insurance option (5% of product value).
Store Pick up
  • We offer our local Western Australian customers the opportunity to come visit and pick up your order, not only do you save shipping costs but you can try on the eyewear.
Shipping Special
  • We offer free or heavily discounted shipping promotions from time to time. Free Shipping on all Gatorz for some Australian customers will be via Express Post . See conditions for these services below.

Australian domestic shipping

  • Australian shipments are sent Express Post trackable and arrive in 1 to 2 business days. (mostly overnight to Capital cities and inner suburbs)
Express post trackable
  • This service is only delivered when Signed by customer

  • Parcels will be dropped at a nearby Post Office for collection if not signed for on delivery

Insurance:

  • All shipments are NOT insured unless you choose it.
  • Insurance is approximately 5% of the goods value (not shipping cost)
  • To select shipping insurance choose this option for your desired shipping type at the checkout.
  • Insurers require time to investigate and try to recover any lost items, this process requires time and takes around two to four weeks.
  • Our policy is to re-send lost items and recover losses from the insurer at a later date, this ensures the best results for our customers (see next).
  • We will not ship replacement items until 2 weeks after the last expected ETA of the package.
  • The customer is responsible for the shipping cost of re-shipping lost items as the insurance does not cover the shipping charges.
  • Uninsured shipments are in the hands of Australia Post or shipping agents, they have a very good track record but once the order is shipped we cannot accept responsibility for any losses.
    Top of page

Returns

  • We will refund customers who return unwanted products within 15 days of invoice date for whatever reason, providing the goods are unused and undamaged and in the orginal and undamaged packaging. A restocking fee of 8% will apply and all shipping costs are non-refundable. Products shipped under free shipping offers will also have the normal value of that shipping deducted from the refund so that we recover our actual shipping costs. Our free shipping on Gatorz is $18.50 for Express Post.
  • Clearance items are not refundable.